Showing posts with label Ricardo Semler. Show all posts
Showing posts with label Ricardo Semler. Show all posts

Saturday, September 8, 2012

My Democratic Volleyball Class


Manufacturers may possibly in their turn bring men back to aristocracy...Whereas the workman concentrates his faculties more and more upon the study of a single detail, the master surveys a more extensive whole,… the one is continually, closely, and necessarily dependent upon the other, and seems as much born to obey as that other is to command. What is this but aristocracy? -- Alexis de Tocqueville, Democracy in America (1840)
When I first read Democracy in America in 2008, I wondered if there was a freedom-centered approach to business that would nurture and develop people to be self-reliant leaders, instead of dependent followers. Inspired by Democracy in America, I read book after book, started my own blog on the subject (democraticbusiness.blogspot.com), and went back to school so that I could study business structures and so that I could prepare to be part of a freedom-centered business. After I was accepted to BYU, I seized upon an opportunity to be a volleyball PE teacher—to teach BYU undergraduates. In this arena I decided that I would begin to apply what I was learning.

The first lesson I have learned from my teaching experience is that “blissipline” unifies and motivates people. From Vishen Lakhiani, founder of the company MindValley, I learned that when people enjoy what they are doing they want to do more of it and they want to help others along the way. My students did not enjoy stretching and did not stretch consistently. Instead of forcing them to stretch, I chose to respect their desire for self-determination and add some “blissipline”. I began my search for “blissipline” ideas on the internet. The first thing I came across was a video called “Richard Simmons Leads Fun Stretches for Desk Workers,” and so, I watched it hoping to find an idea. While it was entertaining, I couldn’t see how it would help make stretching more enjoyable. After finding dozens of stretching games, I came across the well-known game, Simon Says. I thought, “I could combine stretches into a game of Simon Says.” I felt that I was getting somewhere, but it didn’t seem fun enough. Then the idea came to me, Simmons Says! I would dress as Richard Simmons and play Simmons Says, and add in some dance moves as we “Sweat to the Oldies” on my boom box. Let me just say, the effect of the game was beyond my expectations. All of my students were hooting and cheering as I performed my skit, and for the first time, everyone stretched at the beginning of class. Now, I bring my boom box to class and I or a student wears the wig and gives his/her best Richard Simmons impressions as we warm up together. In addition, the added playfulness has unified the class; those that were too busy to teach others now have the time to assist others, and efforts to build small, exclusive cliques have diminished.

Another dimension I brought to the classroom is that students would be treated like adults.  On the first day of class, I communicate to the students that they are in charge of the class, not me. They decide what they will learn, how they will be graded, and how the class will be run. My only job is to teach the volleyball skills they want to learn, make suggestions, and implement what the students decide. Another way I treat students like adults is to earn their respect, not demand it: I memorize all 36 of my students’ names, I get to know them, and I build bonds of trust. As a result, students quickly learn to express their opinions, to tell me when I am wrong, and to take responsibility for their own learning.

To further encourage students to take responsibility for their own learning, I make all learning optional. At the beginning of each class, I teach optional volleyball workshops. Those who do not want to participate can play volleyball. Those who do want to participate learn volleyball skills. Currently, each workshop is attended by one-third to one-half of the class. As a result, students learn more because they are intrinsic motivated to master each skill.

One of the toughest lessons I am still learning is how to optimally challenge students with different skill levels. In the book Drive by Dan Pink, I learned the importance of “flow”, a term coined by Mihaly Csikszentmihalyi. “Flow” essentially means being “in the zone” and that can only happen when people are optimally challenged. After a few weeks of class, the most advanced players complained of being bored because the intensity of the games was low. They suggested that I drop the idea of optional workshops and force everyone to attend, so that beginners would learn to play better. One student suggested, in complete seriousness, that “for any mistake on the court, students should do ten pushups—this would make everyone better players.” Initially, I had no idea what to do, and I began to doubt my strategy. I felt stuck. I struggled to find a way to improve the “flow” of the class without stifling students’ intrinsic motivation and desire for self-determination. It was at this time that I began reading Drive and, over a weekend of studying and thinking, the answer came to me. The next class period I gathered the students together and asked if they would like to have an intense court of play. Those on the intense court would play a coordinated offense of their choice at game-level intensity. I made a signup sheet, and to my surprise, everyone signed up. Two of the three courts are now “intense” courts and everyone has equal amounts of time on those courts. Moreover, the beginner students decided that I would teach them the offenses. In just four class periods, the beginners learned the basics of both the 5-1 and 6-2 offenses, and now during “intense court” games, the advanced players help the beginners perfect their new skills. The new intense courts have helped advanced students reach an optimal level of challenge, and thereby reach a higher level of “flow” and satisfaction in the class. What is more, the added “flow” in the classroom correlated with an increase in workshop attendance.

Along the way I make mistakes, but I continue to correct them as I listen and learn about what motivates people. After reading the book Punished by Rewards by Alfie Kohn I learned that rewards and punishments stifle intrinsic motivation. As stated earlier, all of my volleyball workshops are optional; however, out of insecurity I initially offered Snickers candy bars as rewards to participants. As I read Alfie Kohn’s book I could see how my insecurity drove me to stifle my student’s intrinsic motivation to attend my workshops. So, I changed my ways. Initially, my students were disappointed that they could no longer win Snickers bars for attending workshops; however, contrary to my intuition, attendance to workshops has doubled; students are more interested in improving their skills to be better on the court and less interested in winning the games we play at the end of the workshops. With the Snickers bars gone, my insecurity with optional workshops, ironically, disappeared because I know my students attend workshops to learn, not to win candy bars. No longer blinded by Snickers-bar, control schemes, I now have a deep respect for my students’ natural desire to learn.

Through my volleyball instructor experience, I have learned that intrinsically-motivated people accomplish more and reach higher. Not only are there endless examples that people excel when respect, self-determination, and “flow” are fundamental to an organization’s structure, but I have first-hand experience that it is true. I wish now that I had so many more lifetimes to teach everyone what I am just beginning to know. However, I find consolation in my knowledge because to choose freedom-centered organization is to concede that one day I will die. No one can manage forever, but by relinquishing the illusion of power, I can build up others as self-reliant leaders and pass on a sure knowledge that “men (and women) can be trusted to govern themselves without a master.” (Thomas Jefferson)

Friday, March 11, 2011

Profound Lessons about Work and Life

This quote comes in the last chapter of the book Maverick by Ricardo Semler

"To survive in modern times, a company must have an organizational structure that accepts change as its basic premise, lets tribal customs thrive, and fosters a power that is derived from respect, not rules. In other words, the successful companies will be the ones that put quality of life first. Do this and the rest - quality of product, productivity of workers, profits for all - will follow. At Semco we did away with structures that dictate the "hows" and created fertile soil for differences. We gave people an opportunity to test, question, and disagree. We let them determine their own futures. We let them come and go as they wanted, work at home if they wished, set their own salaries, choose their own bosses. We let them change their minds and ours, prove us wrong when we are wrong, make us humbler. Such a system relishes change, which is the only antidote to the corporate brainwashing that has consigned giant businesses with brilliant pasts to uncertain futures."

Thursday, July 1, 2010

Ricardo Semler: Revolutionizing the Business Model

Ricardo Semler is a revolutionary in the business world. For centuries we have improved and evolved our government, technology, science, etc., but the structure of businesses has hardly changed at all. All of that changed when Ricardo Semler proved to the world that he could create a democratic business with record profits, record growth, and happy workers.





Favorite quotes:
"When you look at your past and my past and anybodies past and say, 'When did I actually learn something' it was when you were very interested at the exact moment and there was somebody who was passionate on the other side--never in any other situation."

Wednesday, July 8, 2009

Democracy is More Cumbersome than Dictatorship

Semco went through a radical, democratic transformation beginning in 1980. In 1980, Semco employees "each produced an average of $10,800 worth of goods a year." When Ricardo Semler wrote Maverick in 1993, his employees each produced an average of "$92,000 worth of goods a year (adjusted for inflation)--four times the national average; by the value-added standard, productivity rose six and a half times."

If democratic businesses are more profitable and motivating, then why do people insist on creating oligarchical/command-control organizations? Because...
(1) "so often it is power and greed and plain stubbornness that make bigger automatically seem better."
(2) "secrecy is a strong incentive to be conspicuously greedy."
(3) "bureaucracies are built by and for people who busy themselves proving they are necessary, especially when they are not."

"The era of using people as production tools is coming to an end. Participation is infinitely more complex to practice than conventional corporate unilateralsm, just as democracy is much more cumbersome than dictatorship."

(Quotes taken from Maverick by Ricardo Semler)

Wednesday, February 18, 2009

A Company that Let's Employees Choose their Own Pay?

How do you turn a near bankrupt company around and make it one of the fastest growing companies in the country? How do you create one of Microsoft's "best schools in the world"?

The answer is high expectations and near unadulterated freedom (ee.gg., allow employees to choose their own pay, and allow children to choose whether or not they attend school)

Watch this clip and be AMAZED!
http://www.youtube.com/watch?v=gG3HPX0D2mU

Wednesday, January 7, 2009

How To Change Our Failing Businesses

Every day we hear about change: change on Wall Street, change in Iraq, change in Palestine, change in the car industry, and change in health care...Whether we speak of a country, a company, or an organization, how does successful, long-lasting change occur?

Ricardo Semler (CEO of Semco) put it this way, "How do you get a sizable organization to change without telling it--or even asking it--to change? It's actually easy--but only if you're willing to give up control. People, I've found, will act in their best interests, and by extension in their organization's best interests, if they're given complete freedom. It's only when you rein them in, when you tell them what to do and how to think, that they become inflexible, bureaucratic, and stagnant. Forcing change is the surest way to frustrate change." (harvardbusinessonline article)

What a completely counter intuitive statement. If we want a country, a company, or an organization to change, we give back, to the people, the power and control to change themselves; then, we get out of the way. Actually, it makes a lot of sense. So long as people feel that they have control, there is nothing to rebel against, and they act in their best interests and their organization's best interest.

Friday, December 5, 2008

Democracy Is Common Sense, Not Political

True democracy is not a political platform. Democracy is still just as much common sense as when Thomas Payne wrote the historic pamphlet, Common Sense, that inspired the American Revolution.

Let's imagine, for all intensive purposes, that it became known that you can make money by running long distances. Now suppose that to make this money you organized two groups.

The first group was told to come in at 6:00 AM and leave at 9:00 AM and they had to ask when they wanted to go to the bathroom. In addition, they were told that all of the profit would be managed by someone that would be brought in. He would keep track of the money and pay everyone exactly the same (so that everything was fair) and he would keep the rest of the money for himself. Also, he would make sure that they clocked in at exactly 6:00 AM and left no earlier than 9:00 AM. He would also make sure they were all running fast enough and not cutting corners. You can probably see where this is going.

The second group decided they would run 3 hours a day. Together they decided to run in groups of at least 7 to encourage team work and safety. Group leaders, hirings, and firings were all decided by secret votes of the group members. In addition, each person chose his/her own salary based on needs and desires and obviously...peer pressure.

Which group do you think would create the biggest profits? Which group would have the happiest runners? Which group would be more creative and innovative?

You may also be thinking what I thought the first time I heard of the idea...If everyone chooses their own salary, wouldn't everyone choose the highest salary they could get and work the least they can? The truth is, a company called Semco, which has over 5,000 employees, revenues of more than $1 Billion, and is one of the fastest growing companies in Brazil does exactly this. Ricardo Semler's (CEO of Semco) employees choose their own wages and work whenever they want to. Wouldn't you like to have that kind of boss? What is his secret? The secret is that he doesn't act like a boss. Ricardo Semler doesn't even have the power to fire an employee. There are only three levels of management and he treats his employees like adults and not adolescents. Novel idea? No...common sense.

How Will You Measure Your Life?

I recently read this article by Clayton Christiansen out of Harvard entitled, “How will you measure your life?” It is what he tells his students on the final day of his class.

One of the items that he mentions sticks out to me. It reads as follows:

“One of the theories, . . . . . how to be sure we find happiness in our careers—is from Frederick Herzberg, who asserts that the powerful motivator in our lives isn’t money; it’s the opportunity to learn, grow in responsibilities, contribute to others, and be recognized for achievements. I tell the students about a vision of sorts I had while I was running the company I founded before becoming an academic. In my mind’s eye I saw one of my managers leave for work one morning with a relatively strong level of self-esteem. Then I pictured her driving home to her family 10 hours later, feeling unappreciated, frustrated, underutilized, and demeaned. I imagined how profoundly her lowered self-esteem affected the way she interacted with her children. The vision in my mind then fast-forwarded to another day, when she drove home with greater self-esteem—feeling that she had learned a lot, been recognized for achieving valuable things, and played a significant role in the success of some important initiatives. I then imagined how positively that affected her as a spouse and a parent. My conclusion: Management is the most noble of professions if it’s practiced well. No other occupation offers as many ways to help others learn and grow, take responsibility and be recognized for achievement, and contribute to the success of a team. More and more [people think] that a career in business means buying, selling, and investing in companies. That’s unfortunate. Doing deals doesn’t yield the deep rewards that come from building up people."

I’m sure you can see why it sticks out.